Refund policy

Return & Refund Policy

We want your DOMUS sofa to arrive as expected and feel right in your home. Please inspect your order when it arrives and contact us promptly if anything is damaged, defective, or missing.

Damaged or incorrect items
If an item arrives damaged, defective, or incorrect, please contact us with your order number, photos of the item, and photos of the packaging. We will review the issue and help arrange the appropriate solution.

Return eligibility
To be eligible for a return, items must be unused, clean, unassembled where applicable, and returned with the original packaging and all included parts. Items showing wear, stains, odors, pet damage, missing parts, or damage caused after delivery may not be eligible for return.

Return window
Return requests should be submitted within 30 days of delivery unless otherwise required by applicable law.

Large furniture returns
Because sofas are large items, return shipping, pickup, repackaging, or restocking costs may apply unless the return is due to an approved damage, defect, or fulfillment error.

Refunds
Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Final sale items
Clearance items, customized items, gift cards, and items marked final sale are not eligible for return unless required by law.

Order cancellations
If you need to cancel an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be available.